© 2019 Raegan Hough & Raegan Hough Metalsmith

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FAQ

WHY IS EVERYTHING OUT OF STOCK?

Our family is expecting our first child in November, and as the sole employee of my business, I have decided to suspend my online shop for a short period of time since most pieces are made to order. I have been working very hard to create an inventory for the holiday season, and it will be available at a number of holiday events. This list of holiday shows, as well as a list of shops and galleries where my work can be found is under the EVENTS tab of this website.  Please don't hesitate to contact me now for special orders and wholesale orders that I will begin completing in January. Thank you for your understanding during this transitional time for our growing family, and for your support throughout the year which has helped to provide us some much needed time at home together.

WHEN IS THE NEXT SHOP UPDATE?

 

I'm shooting for Wednesday, January 15th for the next shop update. To get a sneak peek at the things I'm working on, make sure to follow me on Instagram: @raeganvt.

I WAS HOPING TO SEE A SPECIFIC PIECE YOU MAKE THAT WASN'T LISTED ON THE WEBSITE.

If you've seen something in my recent inventory at a show, market, gallery or on social media that wasn't listed in the online store, shoot me an email through the Contact page of this site and if it's still a possibility, we will make it happen.

DO YOU TAKE CUSTOM ORDERS AND REPAIR ORDERS?

I am not able to take repair work at this time, however, I like to keep myself available for custom orders year round. The season, requested order and design work involved in the order will determine the length of time needed for completion. Please plan on 4 weeks for completed special orders. Pieces that require special stones, and custom design work may take longer, up to 12 weeks. Please refer to the Contact page of this site to open a dialogue for special orders. Please note that custom work is not returnable.

CAN I RETURN MY ITEM?

Items ordered from inventory or purchased on site can be returned within 7 days of receiving your order for store credit only.  I will accept exchanges outside of these guidelines on a case by case basis, as sometimes I realize there are other understandable circumstances. Custom orders and pieces made to order cannot be returned or exchanged. Returns and exchanges will not be accepted for excessive wear or broken stones, but I will work with you on repairing an item if it can be repaired.